As soon as your order is shipped, you will receive an email from us with the track & trace code. You can track your package via this link! As soon as the carrier knows when they can deliver your package, they will also update the track & trace information.

If you are not at home during delivery, the carrier will deliver your package to your neighbors. Doesn't that work? Then there are two options:

1. Your order will be sent to a collection point or the driver will visit you again a day later.
2. With some carriers you can also make a new delivery appointment yourself.

Tip : With some carriers you can even choose to leave the package somewhere when you are not at home, but please note: this is entirely at your own risk!

How annoying! Please check whether you have entered all your details correctly when ordering. Is that not the case? Please contact us. Sometimes carriers deliver to neighbors, could you check that first? Not found? We will then start an investigation for you. To start this investigation we need a written statement. Would you like to complete the statement below and email it to us (info@kookgigant.nl)?

The Netherlands

Free PostNL shipping (Delivered tomorrow)

€59.91 and more

Free

PostNL shipping - (Delivered tomorrow)

€0.00–€59.90

€3.95 EUR

Belgium

BPost shipping - (Delivered within 1 working day)

€0.00–€60

€3.95 EUR

Free BPost shipping (Delivery within 1 working day)

€60 and more

Free

Germany

DHL-Versand (1-3 Work Stage)

€0.00–€60

€3.95 EUR

Kostenloser DHL-Versand (1-3 work days)

€60 and more

Free

Rest of EU - 1

FREE Shipping (1-3 working days)

€60 and more

Free

Standard Shipping (1-3 working days)

€0.00–€60

€4.95 EUR

Bulgaria, Finland, Latvia, Liechtenstein, Lithuania, Monaco, North Macedonia

UK

Express Shipping (1-2 working days)

£0.00 GBP–£60 GBP

£3.95GBP

€4.62 EUR

FREE Express Shipping (1-2 working days)

£60 GBP and over

Free

US and Canada

Express Shipping (1-2 working days)

€0.00–€40

€9.95 EUR

Express Shipping (1-2 working days)

€40–€60

€4.95 EUR

FREE Express Shipping (1-2 working days)

€60 and more

Free

Rest of EU - 2

FREE Shipping (1-3 working days)

€60 and more

Free

Standard Shipping (1-3 working days)

€0.00–€60

€4.95 EUR

Croatia, Denmark, Greece, Hungary, Ireland, Italy, Portugal, Spain, Sweden

EU zone 1

Free Shipping (1-3 working days)

€60 and more

Free

Standard Shipping (1-3 working days)

€0.00–€60

€3.95 EUR

Bosnia and Herzegovina, Czech Republic, Estonia, Georgia, Luxembourg, Norway, Poland, Romania, Serbia, Slovakia, Slovenia

DHL Express shipping EU

Express Shipping (1-2 working days)

€0.00–€100

€9.95 EUR

Express Shipping (1-2 working days)

€99.91–€200

€4.95 EUR

FREE Express Shipping (1-2 working days)

€199.91–€300

Free

FREE Express Shipping (1-2 working days)

€300 and more

Free

Albania, Andorra, Armenia, Belarus, Cyprus, Faroe Islands, Gibraltar, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Malta, Moldova, Montenegro, San Marino, Turkey, Falkland Islands, United Arab Emirates

Austria & Switzerland

Kostenloser Versand (1-3 Worktage)

€60 and more

Free

Standard-Versand (1-3 Werktage)

€0.00–€60

€3.95 EUR

Rest of the world

Express Shipping (1-3 working days)

—

€19.95 EUR

If you have not received track and trace information, it means that your package has not yet been sent. It is possible that something went wrong with the carrier. If you have still not received a track and trace code after 5 days, please contact our customer service.